Frequently Asked Questions
Everything you need to know about web accessibility compliance, WCAG 2.1 AA, and how ComplyKeep works.
What is WCAG 2.1 AA compliance?
WCAG 2.1 AA is the Web Content Accessibility Guidelines standard published by the W3C. It requires websites to meet specific criteria for color contrast (minimum 4.5:1), text alternatives for images, keyboard navigation, form labels, and document structure to ensure accessibility for people with disabilities. ComplyKeep automatically tests your site against all WCAG 2.1 AA criteria.
How do I check if my website is ADA compliant?
To check if your website is ADA compliant, run an automated accessibility scan with ComplyKeep. Enter your URL and receive an instant report testing against WCAG 2.1 AA criteria, which is the standard referenced by ADA Title III for website accessibility. The scan checks color contrast, heading structure, alt text, form labels, keyboard navigation, and ARIA usage.
How much does a website accessibility audit cost?
An automated accessibility scan with ComplyKeep ranges from free to EUR 79. The free plan scans up to 20 pages with a summary. The Full Report at EUR 29 provides complete violation breakdown with fix guidance. The Emergency Scan at EUR 49 includes code-level fix instructions. Monitor Pro at EUR 79 per month adds weekly rescans and real-time alerts.
What is the EU EAA compliance deadline?
The European Accessibility Act enforcement began June 28, 2025, with full enforcement actions ramping through 2026. Websites serving EU customers must meet accessibility standards equivalent to WCAG 2.1 AA. Non-compliance can result in penalties. ComplyKeep helps businesses achieve and maintain compliance with automated scanning and detailed fix reports.
What does an accessibility scanner check?
ComplyKeep checks websites against WCAG 2.1 AA criteria including color contrast ratios, heading structure and semantic order, image alt text, form labels, keyboard navigation, screen reader compatibility, document landmarks, ARIA usage, link purpose, and page titles. Each issue is categorized by severity: critical, serious, moderate, or minor.
How long does an accessibility scan take?
A ComplyKeep accessibility scan typically takes 1-3 minutes depending on the number of pages. The free plan scans up to 20 pages. Most scans complete within 60 seconds. Results are available immediately after completion, and an email notification is sent with a link to the full report.
What is the difference between automated and manual accessibility testing?
Automated accessibility testing with ComplyKeep scans pages against WCAG 2.1 AA criteria using software, catching issues like color contrast, missing alt text, and heading order. Manual testing involves human testers using screen readers and keyboards to evaluate user experience. Automated scanning catches approximately 30-40% of WCAG issues but is faster and cheaper as a starting point.
Can accessibility scans detect all WCAG violations?
No, automated accessibility scans cannot detect all WCAG violations. ComplyKeep catches approximately 30-40% of WCAG 2.1 AA issues automatically, including color contrast, missing alt text, heading order, form labels, and landmark issues. Some criteria require manual testing, such as content readability and meaningful sequence. Combine automated scanning with manual review for full compliance.
What happens after I pay for a full report?
After payment, your full accessibility report is unlocked instantly. You see every violation categorized by severity (critical, serious, moderate, minor), the affected pages, the specific WCAG criterion violated, and step-by-step fix instructions. The report can be printed or saved as PDF for sharing with your development team.
Is ComplyKeep suitable for large websites?
Yes, ComplyKeep can scan websites with up to 100 pages on paid plans. The free plan covers 20 pages. Monitor Pro subscribers get weekly automated rescans to catch new issues as content changes. Enterprise scanning with custom page limits is available on request.
What is Section 508 compliance?
Section 508 is a US federal law requiring government agencies and contractors to make electronic information accessible to people with disabilities. It aligns with WCAG 2.1 AA standards. ComplyKeep tests websites against both Section 508 and WCAG 2.1 AA criteria, helping government contractors demonstrate compliance.
What is the minimum color contrast ratio for accessibility?
WCAG 2.1 AA requires a minimum color contrast ratio of 4.5:1 for normal text and 3:1 for large text (18pt or 14pt bold). ComplyKeep automatically tests all text on your website against these ratios and flags any elements that fail, with specific recommendations for fixing contrast issues.
Do I need to install anything to use ComplyKeep?
No installation is required. ComplyKeep is a web-based tool. Enter your website URL on complykeep.com, and the scanner crawls your pages and tests them against WCAG 2.1 AA criteria. Results are delivered via email and available online with no software download or browser extension needed.
How often should I scan my website for accessibility?
Websites should be scanned for accessibility at least quarterly, and after any significant content or design change. Monitor Pro subscribers get weekly automated rescans. Regular scanning ensures new content, design updates, or code changes haven't introduced new accessibility barriers that could create legal risk.
What are the legal risks of having an inaccessible website?
Inaccessible websites face legal risks including ADA Title III lawsuits (over 4,500 filed in 2025), EU EAA penalties, and Section 508 compliance failures for government contractors. Settlements typically range from $5,000 to $50,000 per case. ComplyKeep helps identify and fix issues before they become legal liabilities.
What is ARIA and why does it matter for accessibility?
ARIA (Accessible Rich Internet Applications) is a set of HTML attributes that make dynamic web content accessible to screen readers. It provides roles, states, and properties for interactive elements. ComplyKeep checks for proper ARIA usage, identifying missing labels, incorrect roles, and ARIA attributes that could confuse assistive technology users.
How do I fix color contrast issues on my website?
To fix color contrast issues, ensure text has a contrast ratio of at least 4.5:1 against its background. Use darker text colors, lighter backgrounds, or both. ComplyKeep identifies every failing element on your site, shows the current contrast ratio, and provides the specific WCAG criterion that needs fixing.
What are web accessibility landmarks?
Accessibility landmarks are HTML elements (header, nav, main, footer, aside) that help screen reader users navigate a page. They divide the page into regions. ComplyKeep checks for missing landmarks, incorrect landmark nesting, and content that exists outside any landmark, which can confuse assistive technology.
Can ComplyKeep scan password-protected pages?
Currently, ComplyKeep scans publicly accessible pages only. Password-protected content, member-only areas, and authenticated dashboards are not scanned. For enterprise customers needing authenticated scanning, contact support@complykeep.com to discuss custom solutions.
Does ComplyKeep offer refunds?
Yes, ComplyKeep offers a 30-day money-back guarantee on all paid plans. If your full report or emergency scan doesn't meet your expectations, contact support@complykeep.com within 30 days for a full refund. Monitor Pro subscriptions can be cancelled at any time.
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