Refund Policy

Last Updated: July 11, 2026

1. Full Report Scans (€29 one-time)

Full Report scans are refundable if:

• We cannot complete the scan due to technical limitations on our end
• The scan produces no results due to a system error
• The website is inaccessible during the scan period (confirmed by our logs)

Non-refundable situations:

• The scan completed successfully and delivered a report
• The website was not accessible due to the customer's own restrictions (firewall, password protection not provided, etc.)
• The customer entered an incorrect URL

2. Basic Plan Scans (€49 one-time)

Same refund terms as Full Report scans. Refundable if we cannot complete the scan due to technical limitations on our end.

3. Monitor Pro Subscriptions (€79/month)

Monthly subscriptions can be canceled at any time. When you cancel:

• You continue to have access through the end of your current billing period
• Prorated refunds are available for unused days in the current billing period
• No long-term contracts or cancellation fees

4. How to Request a Refund

To request a refund, email us at support@complykeep.com with:

• Your scan ID or transaction ID
• The email address used for the scan
• A brief description of the issue

Refunds are processed within 5-10 business days to the original payment method.

5. Stripe Processing

All payments are processed through Stripe, which is PCI DSS Level 1 compliant. Refunds are processed back to your original payment method through Stripe. We never store your full card details.

6. Contact

Questions about refunds? Contact us:

Email: support@complykeep.com